Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.faxio.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return within 30 days of receiving your product. The item must be unused, in its original packaging, and in the same condition as when delivered.
Non-Returnable Items
The following items are not eligible for return:
- Digital downloads or software
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (415) 917-8188. Provide your order number and reason for the return. We will provide instructions and a return authorization if applicable.
Shipping and Handling
You are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and retaining proof of postage.
Refunds
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Partial Refunds
Partial refunds may be issued in the following cases:
- Item is returned used, damaged, or missing parts
- Item is not in its original condition
- Return is initiated outside the 30-day window
Exchanges
We only replace items if they are defective or damaged upon delivery. Contact us at [email protected] or +1 (415) 917-8188to request an exchange, providing your order details and evidence of the issue.
Customer Responsibilities
You are responsible for:
- Ensuring return items are securely packaged to prevent damage
- Providing accurate contact and order information
- Complying with all terms outlined in this policy
Contact Information
For questions about this policy or to initiate a return, contact us:
- Email: [email protected]
- Phone: +1 (415) 917-8188
- Address: 4401 North Adams Road, San Francisco, California 94145, United States
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.faxio.store. Continued use of our services constitutes acceptance of the updated policy.